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Communications within the 'office' and with the customer are awful. eg schedule sent to us and arrival of workers did not match (1st day start OK), contracted fittings in the lift not provided, extent of work required not communicated to us. Customer Experience doing best to sort it out and very good. All workers good and standard of work appears to be good.
- G
Lift, poorly sited
- C
poorly sited lift. space not optimised.
I wouldn't use "home lift quotes " services again as the offer of £50 voucher has never materialised and I've had a number of pushy sales calls. I would however 100% recommend companion stairlifts whom is also the same company as age uk. They come out explain everything and leave you a price and phone number and say it would be lovely to hear from you and that's it. No hard sell like another company i could mention.
This is all a little premature as we have only just had the first visit to give us a quote.
- D
The whole thing is outsourced to different groups, The pollock guys were great, as we the asbestos guy (cost twice the going rate for meter square removal) Was supposed to have started on November 21st but wasn’t done till December 20th
- T