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None bought as yet I’m finding it difficult to get a straight forward honest price\please explain you blue dot system and how it works ?
- S
- P
- D
This home Lift is proving to be a Life changer for me and i am so pleased that i have made this choice and invested in having it installed
- G
Can’t say at this moment as I have not yet ordered a lift. Have had a site survey. Looks hopeful it can be fitted where I want it, but I have deferred the decision for the time being but hopefully in the future I will order one.
- L
Johnny was very helpful in finding quotes and answering Questions about my 93 year old friends mum,didn't have one in the end but they were very professional,
It broke don twice in the first 10 day which was very disappointing.
I have never had a stairlift fitted by this provider, but I can say that they would be the last company I would choose because of their sales persistence. I requested a brochure just to get an indication of what the cost would be if or when I needed a lift. Since that time I have been bombarded with an unacceptable number of phone calls which continue to persist despite assurances that my name would be removed from their list. This, to me, demonstrates a lack of professionalism in their approach
- A
Still awaiting the brochure after 3 / 4 weeks , Does not suggest a likely supplier choice
- I
Late start, more than twice as long to prepare. Fitting delayed again for missing parts. Subsequent wiring failure took another week to redo.
- H
Staff were lovely. Work not started yet but all the reports etc have been done and all investigations work left clean and tidy. Fantastic price for amazing product. Well worth the cost.
- W
- R
the 8 individual employees met, excellant, but admin very poor with left hand not knowing right hand, brochure very inaccurate, lift itself fine except no handrail [NOTHING to hang onto] not told an extra when ordering. Inefficient mis-organising only offset by great on-site teams. So could not reccomend
- O
They were unable to install in our house
My building is not ready for the lift so I am unable to answer the questionnaire at this time. Ashley Carmichael
- C
Building no ready yet but Stiltz appear to be a competent supplier so we have placed an order with them.
The whole experience from start to finish was amazing even when my husband managed to get stuck the staff were so helpful and very professional. I’m delighted with my lift
Absulutely brillant company, couldn't have asked for better service
They were all very professional and friendly. I must admit I was worried about any mess they may have left, but they left the house spotless. They even moved the furniture for me. I would definitely recommend a home lift to anybody. The neighbours said it was cool.
I didn't ' have a lift I don't want a lift all I asked for was a quote. I have stopped their emails and now they have started ringing me
Second survey proved that the job could not be done due to space restrictions
Initial discussions went very well, after the survey was completed (we were given incorrect information during the survey which was only discovered after paying a substantial deposit - "sales executive" became involved(who was very rude and aggressive with an 84 year old man waiting major surgery he told us that we had to complete the build (Contrary to survey discussions) we are now still waiting to complete the build - this is now leaving an elderly couple in a very vulnerable position - i wo
- M
Underestimated the complexity of building work hence the late completion. Damage to ceiling will be made good. Contractors professional and competent.
Expensive rubbish
Although I I got a speedy response sadly my home was not compatible with a lift
- B
VERY SATISFIED
We found the noise level of the work very disturbing. It would be helpful if we could have been given some warning prior to ordering so alternative plans could be put in place for the disabled person. The instruction manual is very basic and as I would suggest that a lot of the lifts are being fitted for the older generation it could be more informative
Did not proceed.
First rate service
Our circumstances have changed and so we did not proceed with a purchase. However, Stiltz were professional in dealing with our enquiry and made a proposal which addressed our requirements. Should we need to revisit the subject we would be happy dealing with this company.
- F
An extra message to the gentleman that cleared the rubbish. Again excellent. Perception of depth in the lift is difficult entering the lift but this was overcome by fixing some static pictures to the rear
Very satisfying
- J
Not yet ordered but we have paid a deposit to Stilz. They have been excellent so far.
The waste from the work was removed the day following completion of stages 1 and 2 of the installation and our chair lift was removed as soon as the lift was ready . The whole experience was as efficient as possible.
- E
No decision on supplier to date. 21 Jan 24
This request for my feedback just backs up all my problems with your company, you just don’t listen!! I haven’t had a lift fitted, I haven’t asked to have a lift fitted, I haven’t even asked for a quote. I made a very general enquiry about your services & I’ve been hounded ever since. 3 unsolicited phone calls where I repeated that my enquiry was general & asked not to be contacted again, EVERY TIME. Plus I’ve unsubscribed from your emails & I Still got this feedback survey request! Leave Me Alo
I did not decide to have a lift after talking to various providers
I DID NOT BUY A LIFT FROM ANYONE. I MADE INQUIRY WITH STILTZ, FAR TOO EXPENSIVE. REGARDS, JERKO BUSIC
We didn't use them in the end as they hounded us with phonecards despite being told it was way out of budget.
Came and measured and then heard nothing since in spite of asking several times for feedback
My lift is still. Not completed
It was a superb service provided from start to finish and the end product is superb and given me back my house as I can now get back upstairs. Highly recommend
My only comment is do not accept the first offer I shopped around and got it for £4000 less
Actually fitted in two and a half days.
- T
The team arrived on time and did an excellent job with replacing three major joists across the lounge floor. This involved an electrician , a plumber and a burglar alarm technician as well as a joiner because all our main services ran through the joist which were replaced.. The work took a long time but was carried out on time and without mess .
Second to none every stage faultless
We were unable to agree a position for the lift and therefore did not [proceed
We did have a couple of breakdowns not related to the installation. These were sorted very quickly and ensured we were kept informed at all times. Great service and a company we would recommend.
They were kind considerate and hard working, though noisy at times they made sure were out or not disturbed. Everyone is amazed by how good it looks and how efficient it is with all its inbuilt safety features. I really think this is an excellent purchase and cant remember how I managed before it was installed
I was only looking to get an IDEA of costs as my partner had a very bad stroke. I have not yet ordered and I hope that my partner will recover enough that I will not need to order a lift. I made this clear when the survey was done and would prefer Not to keepreceiving calls. I have details and will call if and when I needto. However the chap that came to do the survey was lovely and very helpful itis his colleagues in the sales office who can't read that I am getting fed up with
The sales person gave us the distinct impression that the installation work was very simple,it wasn't! The technical person confirmed that the lift could be installed at an angle in the corner of the study. It couldn't.He had not allowed for the width of the reinforcement beams. So,we had to accept the lift square on in the living area,which Is not what we wanted,or expected.
the company took care of all fitting details including asbestos removal and electrical moving. Fitters were polite and tidy.
I am very happy with the work carried out, the builders Shaun ad Ken were brilliant, treated myself andmyhome with respect and kindness I would not hesitate to.have them back in my home., the whole experience from salesman throughout to surveyors, builders was excellent.i would also like to mention Robin and Philip a pleasure to.deal.with a big thankyou to the company.
I was quoted for a hme lift. Sailsman said the lift was fine for my weiht & size. I ws happy & paid my deposit. A survey had to be done before any work could start. He came at noon & at 12.02. He said ''it wasn't fit for purpose'' & ''i had been wrongly advised''. My weight was over the limit & he doubted that ''i would fit in the lift safely''. The order was cancelled there & then. He was ''unable to understand the advice i had been given. He wasn't happy, neither was I. He was very apologetic
- K
Installation was started 8/10 week’s early at our request due to my condition. Completed in one full day kit two as discussed. The engineers rang there respective partners / wives to advise them to hey would be late home they wanted to finish my job Totally professional pleasant “ put the customer first attitude “. That was “EVERBODY” from telephone operator go senior surveyer. “EXCELLENT “
installation not expected until end of jan.2023
- Mr G
Stiltz is one of the worst companies I have ever deal with both personally and professionally. The lift was never installed properly and although now function it is not idea as hard to access independently when using my wheelchair. The design works better if you can stand but at the moment my mobility is worse for a while as I recover from surgery so using my chair. This house was refurbished right back to the bare walls and Stiltz were involved from the get go but were poor communicators, di
- Mrs D
Please remove me from your email list as my grandma has died, thanks regards Greg kibbler
Lift fitting delayed until 28 Oct
Wonderful job cannot praise them enough.all the men were polite and courtious at all times never left any mess what so ever would recommend them highly.love my lift
The most tidy team ever work in my house
My wife and I have been hugely impressed by the amazing professionalism of all concerned with our lift installation. From the office staff organisers, to everyone else involved - joiners, plumber, electrician, lift engineers, and not least the prompt removers of all the inevitable rubbish. Thank you all most sincerely. We are delighted with our lift, which has already made our lives so much easier. Jim Carmichael.
I was very pleased with all the work carried out on my house , m[][ppppppppppppppppppvery plesent they lf no mess, WOULD Recomed then arrived on time cleaery day,recomend them to all
Exemplary all through the process from quote to installation to tidying up. Would definitely recommend.
- Mrs W
A1
Team arrived on time every day ,.Iain- Dave were great no mess hovered and left every thing clean and tidy each day.
had to get deposit back
It proved impossible for the lift to be installed without taking down most of a 10m x 5m ceiling and 8 days of building work (cf the 2 days the salesman suggested). We are still waiting for the £2,000 'fully refundable if installation can't proceed for technical reasons' deposit to be refunded. Not happy.
- Q
Still hasn't been fitted yet
Still waiting for a written quotation
Haven't had it fitted yet
Stiltz accepted a contract to fit a through lift to specifics they could not offer. They went ahead with the install and fitted a lift to a different spec as we asked for. As a result the installation never got completed and Still is unwilling to solve the problems.
- V
Salesman didn't mention 3 days prep works (as well as) 2 for installation). However, our urgent need for need fully met for which am immensely grateful. All staff very pleasant to deal with and VERY tidy - and thorough. One or 2 logistic snags well dealt with. Response to one minor fault rapidly corrtected.
Top quality job
Not applicable as not placed an order yet
Cannot recommend Stiltz high enough. The whole process from start to finish was of the highest quality. A very happy and satisfied customer!
Slight rumble/vibration on ascent not noticeable on descent probably improve after a few weeks of use
I look forward to having the lift installed from 18 th February or sooner if possible. Elizabeth Spencer.
I have only got to far as receiving the brochures and have had no conversations with anyone. Two short Emails is all I have had. Maybe ask me once I have something to feed back?
- Mr F
Duo Classic - expensive. Light goes out too soon when lift stops.
- Mr C
I can’t answer any questions as it is still waiting to be fitted
Would say it was expensive but service was excellent you get what you pay for.
- Mrs C
Hard sell Had sell Hard sell! We didn't order from them.