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Did not proceed.
- C
First rate service
- L
Our circumstances have changed and so we did not proceed with a purchase. However, Stiltz were professional in dealing with our enquiry and made a proposal which addressed our requirements. Should we need to revisit the subject we would be happy dealing with this company.
- F
- A
An extra message to the gentleman that cleared the rubbish. Again excellent. Perception of depth in the lift is difficult entering the lift but this was overcome by fixing some static pictures to the rear
Very satisfying
- J
Not yet ordered but we have paid a deposit to Stilz. They have been excellent so far.
- S
The waste from the work was removed the day following completion of stages 1 and 2 of the installation and our chair lift was removed as soon as the lift was ready . The whole experience was as efficient as possible.
- E
No decision on supplier to date. 21 Jan 24
- W
This request for my feedback just backs up all my problems with your company, you just don’t listen!! I haven’t had a lift fitted, I haven’t asked to have a lift fitted, I haven’t even asked for a quote. I made a very general enquiry about your services & I’ve been hounded ever since. 3 unsolicited phone calls where I repeated that my enquiry was general & asked not to be contacted again, EVERY TIME. Plus I’ve unsubscribed from your emails & I Still got this feedback survey request! Leave Me Alo
I did not decide to have a lift after talking to various providers
I DID NOT BUY A LIFT FROM ANYONE. I MADE INQUIRY WITH STILTZ, FAR TOO EXPENSIVE. REGARDS, JERKO BUSIC
- B
We didn't use them in the end as they hounded us with phonecards despite being told it was way out of budget.
Came and measured and then heard nothing since in spite of asking several times for feedback
My lift is still. Not completed
It was a superb service provided from start to finish and the end product is superb and given me back my house as I can now get back upstairs. Highly recommend
My only comment is do not accept the first offer I shopped around and got it for £4000 less
- P
Actually fitted in two and a half days.
- T
The team arrived on time and did an excellent job with replacing three major joists across the lounge floor. This involved an electrician , a plumber and a burglar alarm technician as well as a joiner because all our main services ran through the joist which were replaced.. The work took a long time but was carried out on time and without mess .
- G
Second to none every stage faultless
We were unable to agree a position for the lift and therefore did not [proceed
We did have a couple of breakdowns not related to the installation. These were sorted very quickly and ensured we were kept informed at all times. Great service and a company we would recommend.
- M
They were kind considerate and hard working, though noisy at times they made sure were out or not disturbed. Everyone is amazed by how good it looks and how efficient it is with all its inbuilt safety features. I really think this is an excellent purchase and cant remember how I managed before it was installed
- H
I was only looking to get an IDEA of costs as my partner had a very bad stroke. I have not yet ordered and I hope that my partner will recover enough that I will not need to order a lift. I made this clear when the survey was done and would prefer Not to keepreceiving calls. I have details and will call if and when I needto. However the chap that came to do the survey was lovely and very helpful itis his colleagues in the sales office who can't read that I am getting fed up with
The sales person gave us the distinct impression that the installation work was very simple,it wasn't! The technical person confirmed that the lift could be installed at an angle in the corner of the study. It couldn't.He had not allowed for the width of the reinforcement beams. So,we had to accept the lift square on in the living area,which Is not what we wanted,or expected.
the company took care of all fitting details including asbestos removal and electrical moving. Fitters were polite and tidy.
I am very happy with the work carried out, the builders Shaun ad Ken were brilliant, treated myself andmyhome with respect and kindness I would not hesitate to.have them back in my home., the whole experience from salesman throughout to surveyors, builders was excellent.i would also like to mention Robin and Philip a pleasure to.deal.with a big thankyou to the company.
I was quoted for a hme lift. Sailsman said the lift was fine for my weiht & size. I ws happy & paid my deposit. A survey had to be done before any work could start. He came at noon & at 12.02. He said ''it wasn't fit for purpose'' & ''i had been wrongly advised''. My weight was over the limit & he doubted that ''i would fit in the lift safely''. The order was cancelled there & then. He was ''unable to understand the advice i had been given. He wasn't happy, neither was I. He was very apologetic
- K
Installation was started 8/10 week’s early at our request due to my condition. Completed in one full day kit two as discussed. The engineers rang there respective partners / wives to advise them to hey would be late home they wanted to finish my job Totally professional pleasant “ put the customer first attitude “. That was “EVERBODY” from telephone operator go senior surveyer. “EXCELLENT “
installation not expected until end of jan.2023
- Mr G
Stiltz is one of the worst companies I have ever deal with both personally and professionally. The lift was never installed properly and although now function it is not idea as hard to access independently when using my wheelchair. The design works better if you can stand but at the moment my mobility is worse for a while as I recover from surgery so using my chair. This house was refurbished right back to the bare walls and Stiltz were involved from the get go but were poor communicators, di
- Mrs D
Please remove me from your email list as my grandma has died, thanks regards Greg kibbler
Lift fitting delayed until 28 Oct
Wonderful job cannot praise them enough.all the men were polite and courtious at all times never left any mess what so ever would recommend them highly.love my lift
- R
The most tidy team ever work in my house
- D
My wife and I have been hugely impressed by the amazing professionalism of all concerned with our lift installation. From the office staff organisers, to everyone else involved - joiners, plumber, electrician, lift engineers, and not least the prompt removers of all the inevitable rubbish. Thank you all most sincerely. We are delighted with our lift, which has already made our lives so much easier. Jim Carmichael.
I was very pleased with all the work carried out on my house , m[][ppppppppppppppppppvery plesent they lf no mess, WOULD Recomed then arrived on time cleaery day,recomend them to all
Exemplary all through the process from quote to installation to tidying up. Would definitely recommend.
- Mrs W
A1
Team arrived on time every day ,.Iain- Dave were great no mess hovered and left every thing clean and tidy each day.
- I
had to get deposit back
It proved impossible for the lift to be installed without taking down most of a 10m x 5m ceiling and 8 days of building work (cf the 2 days the salesman suggested). We are still waiting for the £2,000 'fully refundable if installation can't proceed for technical reasons' deposit to be refunded. Not happy.
- Q
Still hasn't been fitted yet
Still waiting for a written quotation
Haven't had it fitted yet
Stiltz accepted a contract to fit a through lift to specifics they could not offer. They went ahead with the install and fitted a lift to a different spec as we asked for. As a result the installation never got completed and Still is unwilling to solve the problems.
- V
Salesman didn't mention 3 days prep works (as well as) 2 for installation). However, our urgent need for need fully met for which am immensely grateful. All staff very pleasant to deal with and VERY tidy - and thorough. One or 2 logistic snags well dealt with. Response to one minor fault rapidly corrtected.
Top quality job
- O
Not applicable as not placed an order yet
Cannot recommend Stiltz high enough. The whole process from start to finish was of the highest quality. A very happy and satisfied customer!
Slight rumble/vibration on ascent not noticeable on descent probably improve after a few weeks of use
I look forward to having the lift installed from 18 th February or sooner if possible. Elizabeth Spencer.
I have only got to far as receiving the brochures and have had no conversations with anyone. Two short Emails is all I have had. Maybe ask me once I have something to feed back?
- Mr F
Duo Classic - expensive. Light goes out too soon when lift stops.
- Mr C
I can’t answer any questions as it is still waiting to be fitted
Would say it was expensive but service was excellent you get what you pay for.
- Mrs C
Hard sell Had sell Hard sell! We didn't order from them.
Awful service, lack of communication,, poor design hanging cables, Avoid this company
Miss sold, needed level access, told it would be , has 120mm step totally useless
Lift not been fitted yet. Only have had 2 surveys from them and 1 asbestos survey. Your survey is to early
Quote me for a home lift please
You never contacted me to quote for the job!!!!
We were able to get a refurbished lift and are absolutely delighted with it and the great savings we made .
Unfortunately, I was not able to have one installed. I was nit asked any questiobs and on arrival the Surveyor was very disinterested with the whole situation. Very , very poor organisation from your Company. X
- Mrs R
Very beneficial and easy to operate
Survey showed it would not be possible as there wasn’t enough height in loft room. Staff were very helpful though in trying every option. Would consider stair lift in the future as condition deteriorates
Decided not to go ahead for the time being
- Mr S
For reasons not connected to your service we are not installing a lift your service in providing the quotation was excellent
Waiting for install now 12 weeks already been 4 weeks
A very polite and professional team, careful with masks, cleaned up well afterwards. I would thoroughl6 recommend Stiltz
Excellent work.Very professional. Went out of their way to clean up and ensure that l was happy with the service