Home Lift Buyer Survey

What finally made you decide it was time to get a home lift?

Choose one.

↑Struggling more with the stairs over time✓ ⚠A fall or near-fall✓ 🏠Wanting to stay in our own home✓ ⏰Planning ahead before it became urgent✓ ♥Advice from family✓ +Advice from a doctor or occupational therapist✓ …Other✓

Please choose one option.

How many companies did you get a quote from?

Choose one.

Just one✓ Two✓ Three✓ Four or more✓

Please choose one option.

What made you choose the company you bought from?

Tick up to three.

Price✓ Reputation and reviews✓ Small footprint / fit for my home✓ Speed of installation✓ I trusted the salesperson✓ Warranty and aftercare✓ Personal recommendation✓ Finance / payment options✓ Other✓

Please tick at least one option.

The price and the process

Two quick questions.

How did the price compare to what you expected?

Much higher than expected✓ A little higher✓ About what I expected✓ Lower than expected✓

What frustrated you most during the process?

Pushy salespeople✓ Unclear or hidden pricing✓ Slow to respond✓ Hard to compare options✓ Worry about disruption / building work✓ Nothing - it was smooth✓ Other✓

Please answer both questions.

Looking back, do you wish you'd got your home lift sooner?

Choose one.

✓Yes, definitely✓ ≈A little✓ ⏰No, the timing was right✓

Please choose one option.

What difference has the home lift made to daily life?

Tick up to two.

I've regained my independence✓ I feel safer and more confident✓ It's let me stay in my own home✓ I can use my whole home again✓ It's made some difference✓ It's made little difference✓ Other✓

Please tick at least one option.

Last one

Your recommendation and any advice for future buyers.

Would you recommend a home lift to someone in a similar position?

Very likely✓ Likely✓ Unsure✓ Unlikely✓

One piece of advice for someone thinking about a home lift? (optional - we may quote answers anonymously)

Please answer the recommendation question.

Share your home lift buying experience

What finally made you decide it was time to get a home lift?

How many companies did you get a quote from?

What made you choose the company you bought from?

The price and the process

Looking back, do you wish you'd got your home lift sooner?

What difference has the home lift made to daily life?

Last one

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